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We are dedicated to providing our customers with quality astrological solutions and products. This document outlines our Refunds, Cancellation, and Exchange Policy. Please take a moment to read through these terms carefully to understand how we handle refunds, cancellations, and exchanges. Your satisfaction is paramount to us, and we strive to offer a fair and transparent policy for all our transactions.
Due to the nature of our digital products, all sales are considered final once the product is delivered to your email. We encourage our customers to review their orders carefully before making a purchase.
If an extra payment is made due to a technical error or any other issue, please inform us immediately by sending an email to our support team. We will process the refund of the excess amount promptly.
Astrology is an interpretive science, and predictions are subject to individual interpretations. As such, refunds based on the content, accuracy, or outcomes of astrological reports will not be provided.
In case of incorrect birth details provided by you, please email us with the corrected information. We will update your report and send a revised version at no additional cost.
For physical products received in a damaged condition, we offer an exchange. Please return the original damaged product to us within 3 days of delivery. Note that return shipping costs are the responsibility of the customer.
Eligible refunds will be processed within 3 to 5 business days and credited back to the original payment source.
For immediate refunds of any extra payments, please contact our support. We aim for a swift resolution.
Orders for digital products can be cancelled before they are processed and delivered. Once the order is processed, it cannot be cancelled. For physical products, orders can be cancelled before they are dispatched.
Certain services, such as personalized consultations, are non-refundable once the service has been rendered.
Gift cards and promotional offers are non-refundable and cannot be exchanged for cash.
Please note that refunds or exchanges due to a change of mind are not offered on both digital and physical products.
Our refund and exchange policy is in compliance with the applicable local laws and regulations based in Mumbai, Maharashtra, India.
We at Vedic Rishi Astro Solutions Pvt. Ltd. are dedicated to ensuring customer satisfaction and a transparent shopping experience.
For any queries or concerns regarding refunds, cancellations, or exchanges, please reach out to us at support[at]vedicrishi.in.
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